Refund policy

Replacement Policy

PLEASE NOTE: A complete and uninterrupted unboxing video is mandatory for all replacement requests. The video must clearly show the sealed package being opened and the product received. No claim for damaged, defective, missing, or incorrect products will be accepted without a valid unboxing video. 

At Glimora Kart, we are committed to delivering quality products to our customers. Every product undergoes a thorough quality inspection before dispatch.

Eligibility for Replacement

We offer replacements only in the following cases:

1.The product was damaged during transit.
2 .You received an incorrect product.

How to Request a Replacement

To request a replacement, you must contact us within 48 hours of receiving your order and provide:

1.Order ID
2.Clear photographs of the product
3.A complete unboxing video (mandatory)

Requests can be submitted via:

Email: support@glimorakart.com
WhatsApp: +919270331230

Please mention "Replacement Request" in the subject line of your email.

Replacement Process

1.Once your request is received, our team will review the details and verify the claim.
2.If the claim is approved, we will arrange a pickup (where available) or provide return shipping instructions.
3.The customer must securely pack and ship the product to the address provided by our support team.
4.The shipping receipt must be shared with our team as proof of dispatch.
5.Return shipping charges paid by the customer will be reimbursed only after the product is received and successfully inspected by our team.
6.If the product is confirmed to be damaged or incorrect, a replacement will be provided at no additional cost.
7.Approved replacement products are generally dispatched within 2–7 working days after successful verification.
8.The complete replacement process may take approximately 10–15 business days, depending on shipping timelines and product availability.
9.Products replaced once under this policy are not eligible for further replacement requests.

Conditions for Replacement Approval

To qualify for a replacement, the product must:

1 .Be unused and in the same condition as received.
2 .Be returned in its original packaging with all tags, accessories, and inserts intact.
3 .Be accompanied by a valid unboxing video showing the package being opened.
4.Match the details provided in the replacement request.

Non-Replacement Cases

Replacement requests will not be accepted if:

1.The request is submitted more than 48 hours after delivery.
2.The product has been used, washed, altered, or damaged after delivery.
3.The original packaging is missing.
4.The mandatory unboxing video is not provided.
5.The product was ordered incorrectly by the customer.
6.Minor variations in color, size, texture, appearance, or finishing occur due to screen settings, photography, lighting conditions, or manufacturing batches.
7.The product was purchased during a clearance sale, final sale, or special promotion marked as non-replaceable.
8.The returned product is found to be in proper condition or does not match the issue reported by the customer.

Shipping & Re-Shipping Charges

1.Orders returned due to an incorrect address, invalid pincode, incomplete address, or recipient unavailability may incur additional re-shipping charges ranging from ₹150 to ₹500, depending on the package size, weight, and delivery location.

2.If a returned product is found to be free from defects or different from the issue reported, the customer will be required to pay ₹150 to ₹500 towards shipping charges for the product to be sent back.

3.Shipping charges, COD charges, convenience fees, and other service charges are non-refundable.

No Refund Policy

Glimora Kart does not offer refunds under any circumstances. Approved claims will be resolved through a replacement of the product only.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Additional Terms

1.Delays caused by courier partners, weather conditions, natural disasters, transportation issues, strikes, or other unforeseen 
circumstances do not qualify for cancellation, refund, or compensation.

2.While every product is carefully packed before dispatch, Glimora Kart shall not be responsible for minor packaging wear caused during transit.

3.Glimora Kart reserves the right to reject replacement requests in cases of suspected policy misuse, fraudulent claims, or excessive replacement requests (more than 3 replacement claims within a financial year).

All replacement requests are subject to final inspection and approval by our quality assurance team.

Right to Refuse

Glimora Kart reserves the right to refuse any replacement request that does not meet the conditions outlined in this policy.

For any assistance, please contact us at support@glimorakart.com or +91 9270331230